Returns Policy


CarCraze Australia is 100% commited to excellent customer service. If you are not happy with your purchase, neither are we.


Our Return Policy

  • Change of mind returns will be accepted up to 21 days from order date. Items need to be in original un-opened and un-used condition. Buyer is responsible for return postage cost.
  • If an item is damaged or unfit for purpose, please contact us within 60 days of order date. We will advise method of return shipping and will pay all costs.



What is the return process?

Before returning any items, please contact us at sales@carcraze.com.au to discuss your requirements. You will need to quote order number and include any photos if required. You will then be issued with a return authorisation number which needs to be included in return parcel so we can identify the transaction.

A full refund will be issued after item is received.



Where do items need to be return posted to?

CarCraze Australia
PO Box 7094
Warringah Mall
Brookvale NSW 2093



Can I speak to anyone about my return?

If you wish to discuss anything, feel free to email us at sales@carcraze.com.au or call 043 043 9144.

CarCraze Australia is an online business only therefore we do not have a shop front or pickup facility available.