Privacy Policy

Thank you for visiting www.carcraze.com.au, an online store providing 300zx parts and other related accessories for purchase within Australia and overseas.  This online service is bound by the provisions of the Australian Privacy Act 1988 (Privacy Act), including the Australian Privacy Principles (APPS).

About this policy

This privacy policy tells you how we collect and use information. References to "CarCraze Australia", "we", "us" and "our" in this Privacy Policy refer to CarCraze Australia.  ​The APPs are designed to protect the confidentiality of information and the privacy of individuals by regulating the way personal information is collected, used, disclosed and managed.  Personal information is, generally speaking, information or an opinion relating to an identified, or reasonably identifiable, individual.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name, business name and job title
  • contact information including telephone and email address
  • demographic information such as address, postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • Feedback

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Shipping and payment instructions
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails or eNewsletters about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Disclosure and protection of your personal information

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  Your personal information will not be passed on to outside sources, unrelated to our business activities.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.

We do not store credit card information, we securely submit credit card information to our bank for processing. 

3rd party collection of your personal information

CarCraze Australia website interacts with third party vendors:

  • Neto and CarCraze websites for invoice processing, includes name, address and payment collection.
  • Payment platforms for processing payments
  • Your information will be stored in a reputable and secure cloud based electronic accounting software for record keeping compliance and processed by a 3rd party professional and registered bookkeeping business.
  • Google Analytics to help us understand website traffic and webpage usage.

How we use cookies, tracking and analytics

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.  Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Google Analytics, transmits website traffic data such as your device’s IP address, geographic location, pages visited, date and time web pages were accessed. Google Analytics does not identify individual users or associate your IP address with any other data held by Google.

​By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy- external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google- external site.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible to the below email address. We will promptly correct any information found to be incorrect.

Contact us

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible to the below email address. We will promptly correct any information found to be incorrect. 

Complaints

If you are concerned that we have not complied with your legal rights or applicable privacy laws, you may bring a complaint to us or you may decide to make a formal complaint with the Office of the Australian Information Commissioner which is the regulator responsible for privacy in Australia.

Complaints to us must be made in writing submitted in email to sales@carcraze.com.au.  To protect your privacy, we will need you to verify your identity before we can grant you access to information about you or to alter your information.  We will endeavour to respond to all complaints and correspondence promptly.